Privacy Policy

Technical Company for Industry and Trade

Our website address is: technicaljogroup.com

Last Updated: March 24,2026

Welcome to our website. Please read these Terms and Conditions carefully before using our website or services. By accessing or using our website, you agree to be fully bound by these Terms and Conditions.

1. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set forth below:

  • Company: Technical Company for Industry and Trade
  • Website: Any website, digital platform, or application owned or operated by the Company.
  • User: Any individual who visits the Website or uses any of its services.
  • Services: All services, products, or content provided through the Website across various sectors, including but not limited to e-commerce, digital products, digital services, media, and other related offerings.

2. Acceptance of Terms

By using the Website, the User acknowledges that they:

  • Have read and understood these Terms and Conditions.
  • Agree to comply with all provisions stated herein.
  • Agree to comply with any additional policies published on the Website.

3. Use of the Website

The User agrees to the following:

  • Use the Website for lawful purposes only.
  • Not misuse the Website or attempt to hack, damage, or disrupt its functionality.
  • Not publish or transmit any content that violates applicable laws, public morals, or the rights of others.
  • Not use the Website in any manner that negatively affects its performance or the experience of other users.

4. Accounts and Registration

If certain services require creating an account:

  • The User must provide accurate, correct, and up-to-date information.
  • The User is responsible for maintaining the confidentiality of login credentials.
  • The Company reserves the right to suspend or terminate any account if these Terms are violated or if misuse occurs.

5. Intellectual Property

  • All content available on the Website—including texts, scientific or technical information, images, designs, articles, recommendations, logos, videos, and software—is the exclusive property of the Company or its licensed partners.
  • No content may be copied, reproduced, republished, distributed, or modified without obtaining prior written permission from the Company.

6. Products and Services

  • Services or products available on the Website may vary depending on the platform or sector.
  • The Company reserves the right to modify, suspend, or discontinue any service or product at any time without prior notice.
  • Prices, specifications, and content are subject to change according to updates.

7. External Links

The Website may contain links to external websites. The Company is not responsible for the content, privacy policies, or practices of these external websites.

8. Disclaimer

  • The Website and services are provided “as is” without any express or implied warranties.
  • The Website and services are provided “as is” without any express or implied warranties.
  • The Company shall not be liable for any direct or indirect damages resulting from the use of or inability to use the Website.

9. Privacy

The use of personal data is governed by the Website’s Privacy Policy, which forms an integral part of these Terms and Conditions.

10. Amendments

  • The Company reserves the right to modify these Terms at any time without prior notice.
  • Updated versions will be published on the Website, and continued use of the Website after publication constitutes acceptance of the modifications.

11. Refund and Return Policy

We are committed to ensuring customer satisfaction and providing the highest quality products and services. This policy outlines the terms and procedures for returns and exchanges for purchases made through our websites or platforms.

This policy applies to:

  • All orders purchased through our websites or related applications.
  • Products or services that are not explicitly excluded in this policy or on the product page.

Return Conditions
A product return may be requested in the following cases:

  • The product arrives damaged or has a manufacturing defect.
  • The customer receives a product different from the one ordered.

Conditions for accepting a return request:

  • The request must be submitted within 24 hours from the date of delivery.
  • The product must be unused and not damaged due to misuse, improper storage, or unsuitable shipping conditions.

12. Exchange Conditions

A product may be exchanged in the following case:

  • If the product has a defect.

Condition:

The exchange request must be submitted within 24 hours from the date of delivery.

13. Non-Returnable / Non-Exchangeable Products

The following categories cannot be returned or exchanged (if applicable):

  • Custom-made products.
  • Digital products or services that have already been delivered or completed.
  • Perishable products.
  • Any products clearly marked as non-returnable on the product page.

14. How to Request a Return or Exchange

To submit a return or exchange request:

  1. Contact us via:
  2. Provide the following information:
    • Order number
    • Customer name
    • Reason for return or exchange
    • Photos of the product

A response will be provided within 72 hours.

15. Shipping and Return Costs

If the return is due to a company error or a defective product, the Company will cover the shipping costs.

16. Refund Process

  • Refunds will be issued using the original payment method, unless otherwise agreed.
  • Refunds will be processed within 21 days after receiving and inspecting the returned product.
  • The time required for the refund to appear in the customer’s account may vary depending on the bank or payment service provider.

17. Order Cancellation

Orders may be canceled:

  • After shipping, according to the return conditions stated above. If the cancellation is requested by the customer, the customer will be responsible for shipping costs and any additional applicable fees.
  • Before shipping, without any fees.

18. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws and regulations in force in the Hashemite Kingdom of Jordan, and the competent courts in the Hashemite Kingdom of Jordan shall have jurisdiction over any disputes.

19. Contact Information

For any inquiries or feedback, please contact us via:

Email: info@technicaljo.com

Phone: 00962793305057

Address: Alfimieen street – Abu alanda – Amman – Jordan